We have identified and resolved the root cause of the recent issue with our SMS provider. The vast majority of impacted numbers are no longer seeing 30024 or 30034 errors. To prevent recurrence, we’ve implemented a daily monitoring plan for all telephone numbers to proactively detect and address any anomalies. Thank you for your patience while we worked to resolve this.
Posted Mar 26, 2025 - 15:43 MDT
Update
We are continuing to partner with the provider on all remaining affected accounts. The provider is actively working on each impacted account to ensure full restoration of services.
Posted Mar 25, 2025 - 14:36 MDT
Update
We are continuing to partner with the provider on all affected accounts. The provider is actively working on each impacted account to ensure full restoration of services
Posted Mar 20, 2025 - 11:29 MDT
Update
We are continuing to partner with the provider on all affected accounts. The provider has identified the necessary fix for these issues and is continuing to work on full resolution.
Posted Mar 19, 2025 - 15:02 MDT
Identified
Our SMS Provider has identified, and is actively investigating, an issue that is impacting outbound message traffic. Not all accounts will be affected. You will be able to identify impacted accounts by the error code 30024 appearing with undelivered outbound messages. We will continue to post updates here as they become available.
Posted Mar 19, 2025 - 11:46 MDT
This incident affected: SMS Providers (SMS/MMS Providers).