All Systems Operational

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Welcome to TextUs's home for real-time information on the status of our service.

As we rely on other 3rd parties to function we also have their status included below.

Uptime over the past 90 days. View historical uptime.
TextUs Next Web App Operational
90 days ago
100.0 % uptime
Today
TextUs Next Chrome Extension Operational
90 days ago
100.0 % uptime
Today
TextUs Next Mobile App Operational
90 days ago
100.0 % uptime
Today
TextUs Next API Operational
90 days ago
100.0 % uptime
Today
SMS Providers Operational
90 days ago
99.97 % uptime
Today
Primary Provider SMS/MMS Operational
90 days ago
99.97 % uptime
Today
Secondary Provider SMS/MMS Operational
90 days ago
99.97 % uptime
Today
Legacy Provider SMS/MMS Operational
90 days ago
100.0 % uptime
Today
Toll-Free Provider SMS Operational
90 days ago
99.93 % uptime
Today
Supporting Applications Operational
90 days ago
100.0 % uptime
Today
Web Hosting Provider ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications ? Operational
90 days ago
100.0 % uptime
Today
Customer Support Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 7, 2021
Inbound SMS and MMS delays
Resolved - This incident has been resolved. Inbound messages are being received from our providers at the expected rate.
Dec 7, 16:58 MST
Update - We are continuing to monitor the situation and have no additional updates at this time.
Dec 7, 14:57 MST
Monitoring - We are seeing a decrease in inbound SMS delivery delays. Our providers have identified the cause and are continuing to monitor the situation. This incident stems from the ongoing AWS problems affecting multiple industries.
Dec 7, 13:04 MST
Identified - TextUs SMS gateway providers have informed us of messaging delays for both MMS and SMS message types. We are in communication with our providers. Updates will be provided here as they are available or in two hours.
Dec 7, 11:04 MST
Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021
Delay in ending Scheduled Campaigns
Resolved - This incident has been resolved.
Dec 2, 11:28 MST
Monitoring - We are currently monitoring reports that there is a delay in sending scheduled campaigns.

We will post another update as soon we we know more.
Dec 2, 10:49 MST
Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021
Message Delivery Receipt Inconsistency
Resolved - At around 08:45 am MDT we deployed a change to further our support of 10DLC. Shortly after the deploy we stopped getting "Message Delivery Receipts" from our SMS providers. We rolled back our changes at around 12:30pm MDT and are investigating the cause. You may see messages that you sent within this time frame have their delivery status update to "Unknown". The messages were all successfully sent, there is no need to attempt to retry sending.
Nov 23, 09:00 MST
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