Slow processing of Integration Notes

Incident Report for TextUs

Resolved

This incident has now been resolved and we are no longer seeing note logging delays.
Posted Mar 23, 2022 - 16:54 MDT

Monitoring

A fix has been implemented at this time and we are starting to see a reduction in the delay times for note logging. We will continue to provide updates as they become available.
Posted Mar 23, 2022 - 14:54 MDT

Update

We are continuing to work on a fix for this issue.
Posted Mar 23, 2022 - 09:56 MDT

Identified

We have identified an issue causing delays to our note logging capability. Notes are still logging at this time. Our Development team is working on a fix now and we will continue to post updates here as they become available.
Posted Mar 23, 2022 - 08:36 MDT
This incident affected: TextUs Application, TextUs Chrome Extension, and TextUs Mobile App.
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