Inbound SMS and MMS delays

Incident Report for TextUs

Resolved

This incident has been resolved. Inbound messages are being received from our providers at the expected rate.

Posted Dec 07, 2021 - 16:58 MST

Update

We are continuing to monitor the situation and have no additional updates at this time.

Posted Dec 07, 2021 - 14:57 MST

Monitoring

We are seeing a decrease in inbound SMS delivery delays. Our providers have identified the cause and are continuing to monitor the situation. This incident stems from the ongoing AWS problems affecting multiple industries.

Posted Dec 07, 2021 - 13:04 MST

Identified

TextUs SMS gateway providers have informed us of messaging delays for both MMS and SMS message types. We are in communication with our providers. Updates will be provided here as they are available or in two hours.

Posted Dec 07, 2021 - 11:04 MST

This incident affected: SMS Providers (SMS/MMS Providers).