Some Verizon multi-segment SMS messages delivering out of order

Incident Report for TextUs

Resolved

Multi-Segment SMS messages are no longer being delivered out of order or split. This incident has been marked as resolved by our upstream provider.

If any new issues arise following this update please reach out to support.

Posted Jul 16, 2021 - 12:49 MDT

Investigating

SMS provider teams are currently investigating an incident impacting SMS messages to Verizon.

Specifically, Multi-Segment SMS messages may deliver out of order or split.

All teams are actively engaged. We will update as we know more.

Posted Jul 16, 2021 - 11:52 MDT